🔒 Your Data Rights: You have complete control over your personal data. This policy explains how we handle data deletion requests and what happens to your information.
📋 Types of Data We Store
👤 Personal Information
- Name, email address, phone number
- Profile picture and bio
- Account preferences and settings
🛍️ Marketplace Data
- Item listings (books, uniforms, stationery)
- Transaction history and payment records
- Messages and communications
- Reviews and ratings
📊 Usage Analytics
- App usage patterns (anonymized)
- Device information and preferences
- Location data (when shared)
🗑️ Data Deletion Options
| Deletion Type | What's Deleted | Timeline | Reversible |
|---|---|---|---|
| Specific Data | Individual items, messages, or records | Immediate | No |
| Account Data | All personal information and content | 7 days | No |
| Complete Deletion | Everything including backups | 30 days | No |
📱 How to Request Data Deletion
Method 1: In-App Deletion
- Open XOMA app → Profile → Settings
- Go to "Privacy & Security"
- Select "Manage My Data"
- Choose what to delete
- Confirm your request
Method 2: Email Request
Send to: alvinondieki5@gmail.com
Subject: Data Deletion Request
Include:
- Your registered email address
- Specific data you want deleted
- Reason for deletion (optional)
⏰ Deletion Timeline
📅 What Happens When
- 0-24 hours: Request received and verified
- 1-3 days: Data removed from active systems
- 7 days: Data purged from primary databases
- 30 days: Complete removal from all backups
🔄 What We Cannot Delete
Some data may be retained for legal or security reasons:
- Legal Requirements: Data required by law (tax records, etc.)
- Security Logs: Anonymized security and fraud prevention data
- Aggregated Analytics: Anonymous usage statistics
- Active Disputes: Data related to ongoing legal matters
📝 Note: Even when we cannot delete certain data, it is anonymized and cannot be linked back to you personally.
✅ Verification Process
To protect your privacy, we verify all deletion requests:
- Identity Verification: Confirm you own the account
- Request Review: Ensure the request is legitimate
- Confirmation: Send confirmation before deletion
- Completion Notice: Notify when deletion is complete
🔍 Data Export Before Deletion
Before deleting your data, you can request a copy:
- Personal Information: Profile and account details
- Content: Your listings and messages
- Activity: Transaction and usage history
- Format: JSON or CSV files
- Delivery: Secure download link via email
📞 Data Deletion Support
Questions about data deletion? We're here to help:
Email: alvinondieki5@gmail.com
Subject: Data Deletion Inquiry
Response Time: Within 24 hours
Phone Support: Available for complex requests
Last Updated: November 2025
This policy complies with GDPR, CCPA, and other privacy regulations